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© 2018 by Unicoo

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! send us an email at customerservice@unicoo-ltd.com

FAQ

 
How do I track my order?

 

Once your order is on its way you will receive a dispatch email with a link to track your order. The link will detail the tracking number of your item enabling you to get updates concerning your parcel.

What are your delivery options?
 

We use a secure courier service to make sure your items reach you safe and sound. A signature is always required on delivery. so you can order with confidence in us. We have various options with regards to delivery, Please see below:

- Next Day Delivery order by 7am 

- UK Standard Delivery  

- UK Choose your day delivery including weekends

How do I return an item?
 

Cover your address with the Unicoo - LTD returns label found on your delivery note. Return the package by using the post office counters and obtain proof of postage from the post office. You can return your items within 14 days of receiving your order. Please ensure you keep proof of purchase ( i.e receipts) as well as information concerning your tracking number and delivery details. Please allow 10 working days for your parcel to reach Unicoo - LTD. We will ensure to email you as soon as we have processed your return to us. Please allow 5-7 working days for your refund to reach your account.

Returns should be sent to; 

95  

MORTIMER STREET

LONDON

W1W 7GB

UNITED KINGDOM

Is Unicoo a registered clothing company. 

Yes, Unicoo - LTD is a registered company. Our company number is 11980839.  We are registered under Companies House.

NON - Refundable Items. 

Due to hygiene reasons Unicoo - LTD bodysuits are non - refundable. Please ensure you take note of this before purchasing a bodysuit from our company.

Items on the site. 

Images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately we cannot guarantee that your computers display of the colours accurately reflect the colours of the items. Your items may vary slightly from those images. all items sold are suitable for domestic use only. Please contact us directly if you intend to use any items for business purposes. 

Please note that our items are not aimed at any persons under the age of 16 so please take extra care when purchasing. Prices of items may change from time to time without notice. Please note that these changes will not affect items that have already been dispatched before the change in price occurs.

Payment of Items

You can pay for items using the following method: 

Paypal, Mastercard and Visa Credit Card, Maestro,Delta, Solo or Electron Debit Cards.

How can I contact your couriers?

 

Here at Unicoo-LTD good customer service is at the heart of our store and we are here to help. If you would like to ask questions in relation to your delivery or collection please get in touch. Our team of advisers are available to answer your questions between the hours of 8am - 6pm Monday to Friday and on Weekends. 

 

 

 

Do you provide International delivery?

Yes, Unicoo- LTD will deliver outside of the UK. Please allow 5 - 14 working days to reach your destination.

How is the contract formed between Unicoo - LTD and our customers?

Our pages with listed items will clearly guide you through the steps you need to take to place an order. Our order process allows you to check and amend any errors before submitting your purchase with us.  Please note that once you click confirm and pay you will be unable to make any further changes.

After you place an order by clicking confirm an pay you will receive an email from us acknowledging that we have received your order. We will send a further email when your item has been dispatched. 

 

Delivery charges.

Delivery Charges will be applied in addition to the prices of the items you are purchasing. The delivery charge amount will depend on your chosen delivery option. 

The charges are as follows:

UK Next day delivery - £9.00

Uk Standard Delivery (3-5 Working days) £3.00 

International Standard Delivery Charge ( Please allow up to 10 working days to receive your parcel) ; £14

Europe Standard - (up to 7 working days) : £4.00

You must provide accurate and complete delivery address information. We cannot be liable for delivery of your order to the wrong address if wrong personal data is given as a result of you supplying us with inaccurate information.

we are unable to deliver on Christmas Day, Boxing Day or New Years Day. During this period delivery will take slightly longer than normal.

Customer sign up terms and conditions

By completing the Unicoo registration form you are agreeing to open an account with Unicoo LTD. This will allow you to purchase items from your website. We will not pass any personal details to any third parties. Unicoo takes data protection seriously. You must be over the age of 16 to open an account with Unicoo. All purchases made via your account will be subject to the terms of sale.

Copyright notice

We together with our licensors own and control all the copy right and other intellectual property rights in our website.

All the copyright and intellectual property rights on our website and the material in our website are reserved